2. Information We Collect
2.1. Information You Provide Us
2.1.1. Account Signup When you create an account with DrawHipo, you provide the following details:
- First and Last Name: This is used during our communication in order to address you, to auto-populate your details within the DrawHipo account.
- Email: This is required to create a unique account in DrawHipo for you to access the Services.
- Password: A password is required to authenticate and provide access to your DrawHipo account.
2.1.2. Form Submissions We record information when you:
- Register for any event including webinars
- Subscribe to our newsletter or any mailing list
- Submit a form in order to download any whitepaper or any other materials
- Participate in surveys
- Submit a form in order to contact DrawHipo
2.1.3. Billing When you buy something from us, you provide your name, contact information, and credit card or other payment account information. This entire payment and order processing is handled by Paddle.com, our online reseller, and merchant of record. We do not store the credit card number.
2.1.4. Testimonials When you authorize us to post testimonials about our products and services on the Website, we may include your name and other personal information in the testimonial. You will, however, review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org .
2.2. Information We Collect via Technology
2.2.1. IP Address, Browser, and Location When you visit the Website, we collect information such as operating system, IP address, browser type, time zone, language settings, access times, referring URL. We use this data to understand more about the visitors to the Website in order to provide them with a better experience.
2.3. Information We Collect from Third Parties
2.3.1. Events, Review Sites, Social Media, Referrals If you register or attend an event that is sponsored by us, the event organizer may share your information with us. If you write a review or comment on our Services in any review site, we may obtain your details from the review sites. If you interact or engage with us in Social Media, such as Facebook, Twitter, YouTube, LinkedIn, Instagram, Pinterest, we may collect your details to interact with you. We may also receive your details from third-party service providers whom we engage in marketing our services or via our referral programs. At any point in time, if you wish to remove your information from our database, please send us an email at email@example.com .
3. How We Use Your Information
3.1. Provide You with the Service
We use your information to provide you with the service, including processing transactions, authenticating during sign-in, providing support, and maintaining the services.
3.2. To Communicate with You
3.3. Customer Support
We use your information to investigate, resolve and respond to any support issues you have.
3.4. Data Analytics
We use your information to improve our Service and user experience by monitoring aggregate metrics such as visitor count, traffic, and demographic patterns.
3.5. Special Offers, Newsletters
We may occasionally send you special offers and newsletters if you have opted to receive these types of communications. You may decide to opt-out anytime if you no longer wish to receive these communications.
3.6. Legitimate Business Interests
Where required by law to protect our legal rights, we might use your information concerning legal claims, audit, compliance, and disclosures with the merger, acquisition, or sale of a business.
4. Legal bases for Processing
For our users in the European Economic Area (EEA), we process your information under the General Data Protection Regulation (GDPR). The GDPR governs how we may process your information and the rights that EEA users have concerning it. This means that we will collect and use your information only where:
- We need it to provide you with the Services, operating and managing the Services, providing customer support and personalized features and ensuring safety and security of the Services;
- It satisfies a legitimate interest that is not overridden by your data protection interests, such as for research and development, marketing and promoting the Services and to protect our legal interests;
- You give us consent to do so for a specific purpose; or
- It is necessary for compliance with our legal obligations.
If you have consented to our use of your information, you may withdraw that consent at any time. You can withdraw your consent by emailing at firstname.lastname@example.org . Where we are using your information because of legitimate interest, you have the right to object to that use. However, it may mean that you can’t continue using the Services.
5. How We Share Your Information
5.1. We Do Not Sell Your Information
No matter what happens, we never sell information about you, your profile to advertising companies or other third parties.
5.2. Law Enforcements
We do not share your information with law enforcement agencies unless there is a court order that directs us to do so.
5.3. Change in Control
5.4. Third Parties
We use third-party services to help us provide some of our services viz. hosting, storage, communication, billing, customer support, analytics, etc. These third parties will only have access to data relevant to their service. Below is the list of third parties that we use:
|Amazon Web Services, Inc.||Hosting Provider||USA||https://aws.amazon.com|
|Google, Inc.||Analytics, Online Advertising||USA||https://www.google.com|
|Roger Wilco LLC||Live Chat, Customer Support||USA||https://chatra.com/|
6. Your Privacy Rights
6.1. Right to Access
You have the right to access and obtain a copy, if required, the personal information we hold about you, purpose and period of processing and the persons to whom the information is shared.
6.2. Right to Update
You can update your personal details from within your account in DrawHipo. You have the right to update the information we hold about you or rectify any inaccuracies.
6.3. Right to be Forgotten
If you no longer wish to use DrawHipo, you have the right to ask us to delete all personal and user data we hold about you. This includes all data in your account.
6.4. Right to Restriction of Processing
You have the right to request that we stop processing your personal data for marketing purposes, communication purposes or on other legal ground.
6.5. Right to Data Portability
You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent.
6.6. Right to Withdraw Consent
You have the right to withdraw your consent at any time. You can do so by sending us an email at email@example.com. We will comply with your request with no more than thirty working days of your request.
7. Privacy of Children
We do not knowingly collect or solicit personal information from children under the age of 13 and the Service and its content are not directed at children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have information about a child under 13, please contact us at firstname.lastname@example.org.
8. Where Do We Store Your Data
The confidentiality and security of your information are of the utmost importance to us. We use industry-standard physical, technical and administrative security measures to keep your personally identifiable information confidential and secure. Our core infrastructure is hosted in Oregon, USA. Despite all the measures, there are risks that an unauthorised third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. If you believe your privacy has been breached, please contact us immediately at email@example.com.
9. How Long Do We Store Your Data
We store your data until your account is active unless we receive a request from your end to delete your account. However, even after deletion, we may keep some personal data that is necessary to resolve any disputes and to comply with legal and regulatory obligations.
10. Cross-Border Transfer of Data
We comply with processes to legally transfer data across borders. Countries, where we process data, may have different laws that are potentially not as protective as the ones in your home country.
11. Contact Us
HipoWorks Technologies Private Limited
Attn: Data Protection Officer
Regus, RDB Boulevard, 5th Floor, Sector V, Salt Lake,
Kolkata 700091, India